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FAQs


International shipments (other than Australia). Please contact us before paying online!


1. Can anyone purchase from you?
Anyone can purchase from us. We sell to the general public and businesses.

International shipments (other than Australia). Please contact us before paying online!
You will be send a PayPal generated invoice in an email from one of the Artozzi e-mail addresses for PayPal account: name@artozzi.com


2. How can I obtain prices?
We publish prices on our website. All prices on our website are in Australian dollars.

3. Do your prices include GST?
Yes. All prices listed are GST inclusive.

Delivery is not included in the price. Delivery charges will be added at the time of invoicing. All prices are ex works Sydney. All prices quoted are subject to change without notice.

4. I live in Australia/ New Zealand can I order from you?
Yes. We sell to Australia and New Zealand customers.

Delivery is not included in the price. Delivery charges will be added at the time of invoicing. All prices are ex works Sydney. All prices quoted are subject to change without notice.

5. What's the minimum order within Australia/ New Zealand?
There is no minimum order within Australia/ New Zealand.

Delivery is not included in the prices. Delivery charges will be added at the time of invoicing. All prices are ex works Sydney. All prices quoted are subject to change without notice.

6. How do I place an order?
You can place your order via Email: sales@artozzi.com, send your inquiry via Contact Us form on the website or to save your time simply shop & pay by a credit card on www.artozzi.com. When placing the order via email or Contact Us form please advise us on your preferred payment method.

7. How can I pay for my order? What are your payment options?
Payment is to be made in advance by Company Cheque, Money Order, Bank Deposit and online to our PAYPAL account. Bank Cheque and Company Cheque options are available for Australian buyers only. Direct Deposit to our bank account and PayPal to pay securely with authorized Credit Cards (Visa, Master Card) are available for both NZ and Australian customers.

Bank Deposit.
For orders within Australia (Businesses). Bank details will be shown on a purchase invoice. No transaction fees applied. No bank fees charged. Please email us a copy of the receipt for confirmation. Emailing confirmation of your receipt of payment usually assists in your goods being dispatched quicker.

Credit Card.
We do not directly receive payment by a credit card, but you can use a credit card to make your payment to our PayPal account. You are not required to have a PayPal account. See PayPal below.

PayPal.
PayPal lets anyone with an email address securely send and receive online payments using a credit card. It's greatest advantage is that payments are made immediately - much quicker than sending bank transfers. You are not required to have a PayPal account. There are two options:

1. You can make a payment with your credit card on Artozzi website (shop&pay).

2. Or you can choose to receive a PayPal generated invoice in an email from one of the Artozzi e-mail addresses for PayPal account: name@artozzi.com. Instructions on how to pay by a credit card will be in the email sent. This option is for any Australian customers who are eligible to receive a Bulk Order Discount and in case of own pickup.

The message and instructions look like this:
_____________________________________

Artozzi would like to be paid through PayPal.
Merchant:
Artozzi
+61 xxxxxxxxxxx
xxxxx@artozzi.com
Note from merchant:
The merchant hasn’t sent a note.

Details
Description: Xxxxxxxxxxxxxx xxxxxxx xxxxx

Item no: xxxxxx
Unit price: $xx.00
Qty: 1
Amount: $xx.00

Subtotal : $xx.00
Postage and packing: $xx.00

Total: $xx.00 AUD

Artozzi would like you to use PayPal - the safer, easier way to pay and get paid online.
To send Artozzi your payment and see the details of this invoice, copy and paste this link into your web browser:

https://www.paypal.com/au/xxxxxxxxxxxx
________________________________________

Cheque. Cheques must be made out to Artozzi. Your order will be processed once your check is cleared and fund available (up to 7 working days). For dishonored check any additional fees charged by the bank to Artozzi will be on forwarded to you, the buyer.  We do not accept Personal Cheques.
Money Orders. When paying by Money Order please do not forget to include delivery charges as well.

8. What are your delivery charges within Australia?
The postal rates on our website are currently set up to accept online orders within Australia only. We usually deliver via Australia Post Registered mail. But we may choose other freight company depending on what you have ordered, the size of your order, number of parcels, weight and volume of your order and your location. When processing your order we always choose the best option for you.

Artozzi Postal Rates within Australia are as follows as per our website shop:

Orders up to $9.99 = $12.00
$10 to 49.99 =$15.00
$50 to 99.99 = $17.00
$100 to 199.99 = $20.00
$200 up = $30.00

9. What are your delivery charges to New Zealand?
Please contact us before paying online! The postal rates on our website are currently set up for orders from Australia only. Subject to change if Australia Post rates increase.

As an example only. Artozzi shipping charges by Australian Registered Post International (up to 2 kg) posted in satchels or boxes:

$AU23.00 for items >500g-750g

$AU26.50 for items >750g-1000g

$AU31.00 for items >1000g-1250g

10. I live outside Australia and New Zealand can I still order from you?
No. At the moment we do not sell to countries other than Australia and New Zealand.

11. I already have a preferred freight company can you send my order with them and charge the freight to my account?
Yes. When you place the order with us please let us know the freight company name, their phone number, and your account number.

12. What if nobody is there to accept the parcel (home or shop deliveries) sent by a freight company?
If your property (home or shop) is unattended and nobody is available to sign for and accept the delivery, you must be prepared to potentially have your parcel left at the door and/or be aware that at the discretion of the delivery driver not being able to access the property and/or not be in a position to leave the parcel on your property, they may choose to return the goods to their warehouse or our office, - and you are likely to incur extra delivery charges. You must advise our office at time of placing your order if you require parcels delivered to a home address or business that is not yet open. All deliveries need to be signed for at time of receiving the parcel. Should the goods not be signed for on receipt of delivery then neither ARTOZZI or the freight company will accept responsibility for damage or loss of missing parcels.

13. I haven't received my parcel?
Please contact our office so we can check the status of your order and/or track its position with the freight company. All parcels are receipted delivery, meaning you must sign for your parcel. Prior to signing please confirm the correct number of parcels have arrived as listed on the freight company's delivery docket. If parcels are missing or damaged, please mark comments on delivery docket. If your parcel was dispatched with Australia Post they may bring it to your door. Alternatively, they put a note in your letterbox advising you there is a parcel waiting for collection at your nearest post office if it being sent as a Registered Post.
NOTE: any delivery times quoted are only estimated and subject to possible change in shipping schedules.

14. My delivery was missing some parcels?
Please notify our office immediately of the situation so we can review your order and check the situation internally and with the freight company. It is imperative that prior to signing to accept the delivery that any discrepancies (be it missing or damaged), are marked on the consignment note.

15. What is a Bulk Order Discount?
This applies to art societies, groups, tutors and colleges for orders from $300.00. To apply for your bulk order discount, please send your name, address, email address and details of your group, college or tutoring. We will then email you an invoice with the bulk order discount.

16. What's the turnaround time?
Approximately 5-8 days from placement of order to receipt of goods, during normal working periods. Upon receiving your payment goods will be dispatched within 3 working days. Please also allow 2 - 3 days for the freight company to deliver. However, delivery time can vary, depending on your location. For country areas, please allow extra days for delivery.

17. Do you have a showroom we can visit to view the full range?
Yes. The showroom located about 25 km south Sydney CBD is open by appointment only Tuesday to Thursday 10am-2pm. Bookings are required. Please telephone to make an appointment.
Also, in order to save your time and to ensure we have the stock on hand, please let us know what products you are interested in or pre-order your stock.

18. Can we purchase items and collect the goods on the day?
Yes. However, to save yourself time, and to ensure we have the stock on hand, please pre-order your stock.
If you do not pre-order or you are a new customer you need to allow time for the processing and picking of goods while you wait. So do allow an extra time when visiting the showroom.

19. Can you send me some samples?
We do not provide samples.